Returns & Exchanges
We want you to be completely happy with your Gromit Unleashed purchase, which is why we offer a 28-day return policy for any unworn or unused items. If your fashion pieces or collectibles aren't quite right, simply follow our easy steps to secure a refund or exchange.
Initiate Your Return
Log into your account portal or use our guest return link to select the items you wish to send back and receive your unique return authorization number.
Pack Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the products are in resalable condition to avoid any processing delays.
Label and Post
Affix the provided return shipping label to your parcel and drop it off at your nearest authorized carrier location, making sure to keep your proof of postage.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing